Booking Info & Policies
Booking Info & Policies
Everything you need to know before you book.
What's included in a session
All studio bookings include:
- Guided instruction from Kat or a trained team member
- All materials, supplies, and equipment
- Take-home finished product(s)
- Time to slow down and actually enjoy the process
Sessions are kept small on purpose. You'll have space to ask questions and work at your own pace.
Private & group events
We offer private bookings for birthdays, bachelorettes, team events, and corporate experiences.
Private events are customized to your group — scent selections, add-ons, and timing can all be arranged in advance.
For groups of 6 or more, please reach out directly before booking so we can make sure the experience is right for your group.
Cancellations & rescheduling
We understand that plans change.
- More than 48 hours notice — full credit toward a future session
- 24–48 hours notice — 50% credit toward a future session
- Less than 24 hours notice — no credit or refund
To cancel or reschedule, please contact us directly at hello@eco-refillary.ca or through our contact page.
What to bring
Just yourself. Everything is provided.
If you have any scent sensitivities or allergies, please let us know when booking so we can prepare accordingly.
Add-ons
Looking to make it a little more? We offer add-ons including:
- Charcuterie boards
- Custom scent pairings
- Take-home gift wrapping
Add-ons can be arranged when booking or by contacting us in advance.
Gift a session
Workshop sessions make thoughtful, experience-based gifts.
Questions?
If something isn't covered here, we're happy to help.
Contact us · hello@eco-refillary.ca
